Last Updated: November 5, 2026
Please read Section 19 carefully. It requires most disputes to be resolved by individual binding arbitration, waives class actions and jury trials, and explains how to opt out of arbitration within 30 days.
Welcome to AI Coaching Inc., d/b/a Gala GLP-1 (“Gala GLP-1,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website, telehealth platform, mobile applications, and related services (collectively, the “Services”). These Terms become an agreement when you affirmatively accept them after receiving conspicuous notice and an opportunity to review them. Visiting a page alone does not constitute acceptance. If you do not agree, do not use our Services. Submitting information or completing checkout constitutes acceptance only when the notice accompanying that action clearly states that the action signifies agreement to these Terms. We may keep records of your consent and opt-outs.
AI Coaching Inc., d/b/a Gala GLP-1, operates the services branded as Gala, Gala GLP-1 and Gala Health at galaglp1.com and galahealth.co. References to Gala, we, us or our mean AI Coaching Inc. This document applies to those services on both domains. AI Coaching Inc. is a Delaware corporation.
“You” / “User” / “Patient”: Any individual accessing or using our Services.
“Provider”: A licensed healthcare professional who offers telehealth consultations through our platform.
“Partner Pharmacy”: A third-party pharmacy that dispenses medications if prescribed.
Gala GLP-1 facilitates telehealth consultations between Users and Providers. We do not practice medicine, nor are we a pharmacy. Our role is limited to connecting you with Providers, who may prescribe medication if they deem it medically appropriate. Completing an intake questionnaire, creating an account or paying does not by itself create a provider-patient relationship; that relationship begins only if a Provider reviews your information and agrees to treat you. A Provider alone determines whether to establish a patient relationship, what clinical evaluation is needed and whether a prescription is appropriate. A completed questionnaire or payment alone does not guarantee treatment, a prescription, a particular medication or a medical outcome. Separate provider-specific informed consents and privacy notices apply to clinical care and prevail regarding professional medical services. The actual roles of Gala GLP-1, the treating practice and pharmacies are determined by applicable law and their actual conduct, not merely by these Terms.
Our Services are not intended for emergency or urgent medical situations. If you experience a medical emergency, call 911 or go to the nearest emergency room immediately. Messages, reminders, AI tools and support responses are not emergency monitoring and are not a substitute for advice from your clinician.
Any prescription is provided solely at the discretion of a licensed Provider. Gala GLP-1 makes no guarantee that you will receive a prescription.
Individual responses to treatment vary. Testimonials or success stories on our platform do not guarantee similar outcomes. Always consult with your Provider regarding the potential benefits and risks of any treatment.
Partner Pharmacy: If you receive a prescription, it is dispensed by a third-party pharmacy. Gala GLP-1 does not handle or ship medications. These Terms do not exclude rights or remedies that applicable law provides for dispensing errors, shipping failures or defective products. A medication is considered dispensed when the pharmacy releases it to the carrier for shipping, and neither Gala GLP-1 nor its Partner Pharmacies are responsible for delays, loss or damage caused by the carrier, weather, an incorrect address you gave us, or other events outside their control.
Provider Independence: Providers using our platform are independent professionals responsible for their own medical judgment, advice, and treatment decisions. Gala GLP-1 does not oversee or control a Provider’s practice of medicine. Only a licensed clinician may decide whether to prescribe, and only an appropriately authorized pharmacy may dispense. Delivery dates are estimates, and we will help with fulfillment issues.
I understand that Telehealth is a mode of delivering health care services via communication technologies (e.g., internet or cellphone) to facilitate diagnosis, consultation, treatment, education, care management, and self-management of a patient’s health care.
Depending on your treatment and where you live, your care may instead be provided by GMG Medical Group, P.A. or another medical practice named in the telehealth consent you complete during intake; that consent identifies your treating practice and controls if it differs from this section.
By acknowledging my consent below, I understand and agree to the following:
By acknowledging below, I certify:
Effective as of February 21, 2023
All content on the Services, such as text, graphics, logos, and software, is the property of Gala GLP-1 or its licensors. You may not copy, reproduce, or distribute any portion of our Services without our prior written consent. You receive a limited, revocable, personal license to use the Services lawfully. Do not impersonate others, interfere with security, scrape restricted content, transmit malware or use the Services to violate the rights of others. This does not restrict legally protected patient or consumer activity.
No Warranties: The Services are provided on an “as is” and “as available” basis. Gala GLP-1 disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
Telehealth Limitations: Telehealth services may be subject to technology failures, delays, or interruptions. We do not guarantee that the Services will be uninterrupted or error-free. We are not responsible for problems, delays or failures caused by the internet, telecommunications networks, wireless carriers, email or messaging providers, or your devices, including texts or calls that are delayed or not delivered. We do not guarantee uninterrupted access, specific results, clinical eligibility, medication availability or delivery timing. These disclaimers do not limit mandatory consumer rights or professional standards of care.
Compounded Medications (If applicable): If your Provider prescribes a compounded medication, including GLP-1, hormone or longevity treatments, note that compounded medications are not FDA-approved and FDA does not review their safety, effectiveness or quality before they are sold. They are prepared by a licensed compounding pharmacy. Gala GLP-1 does not manufacture or compound these medications. A compounded medication is not a generic version of, and is not claimed to be equivalent to, any FDA-approved brand-name product. They are not automatically interchangeable with approved drugs, and their availability depends on applicable compounding law and individualized clinical decisions.
Laboratory Test Pricing (New York and New Jersey): Patients residing in New York and New Jersey have the right under their respective state patient billing laws to request an itemized price list from Gala GLP-1 for their laboratory tests. Any laboratory charges and patient billing rights are disclosed where required before ordering.
To the fullest extent permitted by law, Gala GLP-1 and its affiliates, officers, directors, employees, and agents are not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services. This includes any damages resulting from medical treatment decisions made by Providers, medication dispensing by Partner Pharmacies, or technology interruptions.
To the fullest extent permitted by law, the total liability of Gala GLP-1 and its affiliates for any claim arising out of or related to these Terms or the Services will not exceed the greater of (a) the amounts you paid to Gala GLP-1 in the twelve (12) months before the event giving rise to the claim, or (b) one hundred U.S. dollars (US $100). Some states do not allow these limitations, so they may not apply to you in full.
Time limit for claims: To the extent permitted by law, and except for claims under statutes that set their own limitations period, any claim arising out of or related to these Terms or the Services must be brought within one (1) year after it arises, or it is permanently barred.
Exceptions: Nothing in these Terms, including the disclaimers in Section 11 and the limits in this Section 12, limits liability for death or personal injury caused by negligence, for fraud, gross negligence or willful misconduct, or for any other liability that cannot be limited by law, or limits any statutory damages or remedies that cannot be waived. They do not limit claims against a treating provider to the extent the provider is independently responsible under applicable law.
You agree to indemnify and hold harmless Gala GLP-1, its affiliated medical providers and its Partner Pharmacies, and their respective officers, directors, employees, and agents, from any claims, damages, or expenses (including attorney’s fees) arising out of or related to your violation of these Terms, misuse of the Services, a phone number or other contact information you knowingly gave us that is not yours, or infringement of any rights of a third party. This obligation applies only to third-party claims and only to the extent caused by your conduct described above. It does not cover any protected party’s negligence, misconduct or violation of law. It does not require you to reimburse us for bringing a good-faith claim against us or exercising a nonwaivable legal right.
Prices, renewals and cancellation: Before payment, checkout shows the specific service, all mandatory charges, any recurring billing interval, introductory and renewal prices, material eligibility restrictions and how to cancel. Your order confirmation and our separately linked Refund Policy control the terms of each transaction, subject to applicable law. Recurring plans are subject to any express informed consent to their terms, and to the confirmations, reminders and online cancellation method, that applicable law requires. Cancellation stops future renewals according to the disclosed billing terms and our Refund Policy. Refunds and nonrefundable services are governed by the Refund Policy and applicable law. No provision of these Terms waives statutory refund or cancellation rights. See our Refund Policy.
We may suspend or terminate your access to the Services at any time, for any reason, including if we believe you have violated these Terms. You may also discontinue use of the Services at any time.
We may change these Terms only prospectively, with appropriate notice and any consent required by law. Changes do not apply retroactively to disputes that have already arisen. We will update the “Last Updated” date to reflect the effective date of changes. Changes to Section 19 are governed exclusively by Section 19(j).
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles, except that the Dispute Resolution and Arbitration section (Section 19) is governed by the Federal Arbitration Act. This choice of law does not take away mandatory protections of the law of the state where you live. Any dispute that is not subject to arbitration under Section 19 (including the claims of anyone who opts out of arbitration) shall be subject to the exclusive jurisdiction of the state and federal courts located in Delaware, unless the law of your state of residence requires otherwise. Small claims cases may be filed in the small claims court where you live or any other court with jurisdiction.
If any provision of these Terms is found to be unlawful, void, or unenforceable, the remaining provisions shall remain in full force and effect.
Entire agreement and assignment: These Terms, together with our SMS & Call Terms and Refund Policy, are the entire agreement between you and Gala GLP-1 about the Services, except for any separate agreement or consent you sign with a Provider or Partner Pharmacy, such as the Informed Consent for Telehealth and the HIPAA Authorization. Our Privacy Policy explains how we handle your information; it is a notice and not part of this agreement. You may not assign these Terms without our consent. We may assign them, including in connection with a merger, acquisition or sale of assets.
Texts and calls: Providing your number for a requested service may permit related account, order, appointment, prescription and care communications, subject to applicable law and your opt-out choices. Our communications may also include promotional offers and reminders about unfinished intake or checkout. These Terms do not establish any separately required consent to those marketing communications, including artificial or AI-generated voice calls.
Automated technology and AI voice: Texts and calls may be sent or placed using automated technology, and calls may use an artificial or AI-generated voice or a prerecorded message.
Recording and AI processing: Calls may be recorded, monitored, transcribed and analyzed with artificial intelligence tools to provide and improve the Services. Where the law requires notice or consent before a call is recorded, that requirement applies, and staying on a call after that notice counts as consent only to the extent the law allows. You may end a call at any time and contact us at team@galaglp1.com.
Not a condition of purchase: Consent to marketing texts and calls is not a condition of any purchase. To buy without giving it, uncheck the SMS box before you continue, or contact team@galaglp1.com.
Frequency and rates: Message and call frequency varies. Message and data rates may apply. Consent never authorizes a call or text outside the hours allowed by applicable law, above applicable frequency limits, or after a do-not-call request.
Help and opt-out: For help, email team@galaglp1.com. You may withdraw consent at any time: reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT to any text, or use any other reasonable way, such as telling us during a call or emailing team@galaglp1.com. We honor opt-out requests promptly. After a text opt-out, you may receive a confirmation text from our messaging provider or your carrier. To stop calls, tell us during a call or email us. Replying START or YES reactivates texts only; it does not restore calls. Reactivation does not replace any legally required marketing consent. If you only want texts about your orders or care, email team@galaglp1.com to tell us which messages you want; asking for order or care texts does not authorize promotional texts or calls. Opting out of texts does not stop emails or patient portal messages about your care.
Your number: You represent that you are the subscriber or authorized user of the number you provide, and you agree to tell us promptly if it changes or is reassigned. Section 13 (Indemnification) applies to a number you knowingly gave us that is not yours.
Text security: Text messages are not encrypted. Do not send us sensitive health information by text. By opting in, you accept this risk for the messages we send you.
Privacy: Text messaging opt-in data and SMS consent are never shared with third parties or affiliates for their marketing or promotional purposes, that is, for their independent promotional use. We share this information only with our affiliated medical providers, our pharmacy partners and service providers that help us run the program, under confidentiality obligations. We do not share your SMS consent with advertising partners. Carriers are not liable for delayed or undelivered messages. Full details are in our SMS & Call Terms, which are part of these Terms, and our Privacy Policy.
Please read this section carefully. It affects your legal rights, including your right to go to court, to a jury trial, and to take part in a class action.
a. Agreement to arbitrate. You and Gala GLP-1 agree that any dispute, claim or controversy between you and Gala GLP-1 (including its parents, affiliates, officers, employees, agents, its affiliated medical groups and providers, its Partner Pharmacies, and the service providers acting on its behalf, each of which may enforce this section) arising out of or relating in any way to these Terms, the Services, your purchases, our advertising and marketing, or the text messages and phone calls we send or make, whether based on contract, statute, tort or any other legal theory, and whether it arose before or after you accepted these Terms (a “Dispute”), will be resolved by binding individual arbitration and not in court. Disputes expressly include claims under the Telephone Consumer Protection Act, 47 U.S.C. § 227, its implementing rules, and any state law governing telemarketing, telephone solicitation, text messaging, automated or prerecorded calls, or call recording. This agreement is governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq. This section does not replace a separate agreement governing professional medical services. A claim of professional medical negligence against a provider is covered by this section only if the legal requirements for medical arbitration agreements are met.
b. Informal resolution first. Before starting an arbitration, the party with the Dispute must send the other a written notice that includes the claimant’s name, address, email and the phone number at issue (if any), a description of the Dispute, and the relief sought. Notices to us may be sent by email to team@galaglp1.com or by mail to 1007 N Orange St. 4th Floor Suite #2920, Wilmington, Delaware 19801; one method is enough. The parties will try in good faith to resolve the Dispute for 60 days after the notice is received, including by a phone or video conference if both agree. Neither party may begin arbitration until those 60 days have passed. Statutes of limitation and filing deadlines are paused while this process runs. This process does not apply to small claims cases, complaints to government agencies, or requests for urgent temporary relief. A court may enforce this requirement, including by staying or dismissing an arbitration filed without it.
c. Small claims. Either party may bring an individual claim in small claims court instead of arbitration, as long as the claim qualifies and stays in that court on an individual basis. Either party may also ask a court for injunctive relief to protect its intellectual property rights.
d. Arbitration rules and costs. The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules and, where they apply, its Mass Arbitration Supplementary Rules and fee schedules, as modified by this section to the extent the AAA allows, and may be conducted by video, phone or written submissions. We will pay the fees allocated to us under those rules when the AAA requires them. If the fees you would have to pay would prevent you from pursuing your claim, we will pay the additional amount needed. The arbitrator may award any individual remedy, and attorneys’ fees and costs, available under applicable law. If the AAA declines administration because of our nonpayment, misconduct or failure to satisfy its consumer requirements, you may pursue the Dispute in a court with jurisdiction. If the AAA is otherwise unavailable, the parties may agree on another administrator that provides equivalent consumer protections, or seek appointment under the Federal Arbitration Act where permitted. No replacement overrides a right to proceed in court under applicable law or the AAA rules.
e. Delegation. A court decides whether you and we formed an arbitration agreement and which agreement applies, whether this delegation provision is enforceable, and the issues reserved to a court in subsections (b), (g) and (i). The arbitrator decides all other issues about the interpretation, applicability, scope and enforceability of this arbitration agreement.
f. Individual claims only; class action and jury waiver. Except for the batch procedures in subsection (g), you and Gala GLP-1 may bring claims against each other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, representative or private attorney general proceeding. The arbitrator may not consolidate or join more than one person’s claims, may not preside over any form of class, collective or representative proceeding, and may award relief (including injunctive or declaratory relief) only in favor of the individual party seeking relief and only to the extent needed to provide relief on that party’s individual claim. Nothing in these Terms waives a right to seek public injunctive relief that applicable law makes nonwaivable; subsection (i) explains how such a request is handled. You and Gala GLP-1 each waive the right to a trial by jury.
g. Mass arbitration. If 25 or more similar demands for arbitration are filed against us by or with the help of the same or coordinated counsel or organizations, the AAA Mass Arbitration Supplementary Rules apply, as modified by this subsection to the extent the AAA allows, and the AAA may administer the cases in batches. Each case in a batch remains an individual arbitration: the arbitrator will issue a separate award for each claimant, each claimant keeps the right to present individual evidence and to the discovery the AAA rules allow, and no award binds a claimant who was not a party to it. No claim will be held in abeyance for more than 180 days from its filing. We will pay the fees we owe for each case when the AAA requires them. Statutes of limitation are paused for any claim held under this subsection. A court may enforce this subsection.
h. 30-day right to opt out. You may opt out of this arbitration agreement by sending written notice within 30 days after you first accept these Terms. If you were already a user before this version took effect, your 30-day opt-out period begins on the date we email you notice of this section. Email team@galaglp1.com or mail the address above with enough information to identify you (such as your name and the email and phone number on your account) and a clear statement that you opt out of arbitration; no particular form is required. Opting out also rejects the class action and jury trial waivers in this section. It does not affect any other part of these Terms. If you opt out, Disputes will be resolved in the courts described in Section 16.
i. Severability. If any part of this section is found unenforceable, that part is severed and the rest of this section remains in effect, except that if the class action waiver in subsection (f) is found unenforceable for a claim, that claim (and only that claim) must be severed and heard in court, and stayed until any individual arbitration is finished. A request for public injunctive relief that applicable law makes nonwaivable may be brought in a court with jurisdiction. Individual claims remain subject to arbitration where enforceable. The court will decide whether to stay the public-injunction proceedings and what effect, if any, an arbitration decision has under applicable law. Nothing in this section prevents a request for urgent temporary relief. This section survives the end of your use of the Services.
j. Changes. Changes to this section apply only to disputes arising from events occurring after you receive notice of the change and accept it. They do not apply to claims that have already accrued, whether or not either party knows about them. You may reject a change by emailing team@galaglp1.com within 30 days after receiving notice. If you reject it, the arbitration agreement you previously accepted continues to apply. Posting a revised version or changing its effective date alone does not establish acceptance.
If you have any questions or concerns about these Terms, please contact us at:
Email: team@galaglp1.com
Address: 1007 N Orange St. 4th Floor Suite #2920, Wilmington, Delaware 19801, United States
