Last Updated: 03/23/2025
Welcome to AI Coaching Inc., d/b/a Gala GLP-1 (“Gala GLP-1,” “we,” “us,” or “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal and health information when you use our telehealth platform, website, mobile applications, and related services (collectively, the “Services”).
Personal Information: This may include your name, contact details, date of birth, and payment information (if applicable).
Health Information: Details about your medical history, symptoms, treatment plans, prescriptions, and other data shared with or generated by healthcare providers.
Usage Data: We collect technical information like IP addresses, device type, and browsing activities via cookies or similar technologies.
Communications: If you contact us or respond to our communications, we may retain those messages and any accompanying data.
Provide Telehealth Services: We share your health information with licensed providers and partner pharmacies to facilitate consultations, diagnoses, and prescriptions if medically appropriate.
Communications: We may contact you about appointments, follow-ups, or updates to our Services.
Service Improvements: Aggregated and de-identified data may be used to enhance our platform, conduct internal analytics, and improve clinical outcomes.
Legal Compliance: We may use your data as required by law or to respond to valid legal requests.
Healthcare Providers: We share relevant data with the licensed providers who deliver telehealth services through our platform.
Partner Pharmacies: If a prescription is issued, necessary information is shared with partner pharmacies for dispensing.
Service Providers: We use third-party vendors for IT support, analytics, or payment processing; they must protect your information under confidentiality agreements.
Legal Requirements: We may disclose information to comply with legal obligations or protect our rights, users, or the public.
We implement administrative, technical, and physical safeguards to protect your personal and health information. While we strive to maintain a secure environment, no system is 100% impenetrable.
We retain your information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law. We may retain de-identified data for research or statistical purposes beyond this period.
Access & Correction: You may request access to, correction, or deletion of your personal information by contacting us at the details below.
Opt-Out: You can opt out of non-essential communications by following unsubscribe instructions or contacting us directly.
Telehealth Consent: By using our Services, you agree to our Telehealth Informed Consent, which further explains your rights and obligations.
Where applicable, Gala GLP-1 complies with the Health Insurance Portability and Accountability Act (HIPAA) and related regulations. We implement safeguards to protect the privacy and security of your Protected Health Information (PHI).
Our Services are intended for users who are at least 18 years old. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can delete it.
If you access our Services from outside the United States, your information may be transferred to and processed in the U.S. By using our Services, you consent to this transfer and processing.
We may update this Privacy Policy from time to time. The “Last Updated” date indicates when the current version became effective. Continued use of our Services after changes take effect signifies your acceptance of the revised Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Email: team@gala.coach
Address: 1007 N Orange St. 4th Floor Suite #2920, Wilmington, Delaware 19801, United States
